iRipple Support Hub

One workspace for client support, internal triage, and Engineering escalation.

The application is structured around three secure portals: admin, support operations, and client services. Each role lands on a tailored dashboard while sharing one central ticket lifecycle, SLA engine, and product-aware GitLab integration.

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What�s included

  • Role-based login flows for admin, BU manager, L1 support, L2 support, and client users
  • Ticket creation, assignment, tagging, mentions, linking, and timeline visibility
  • Severity-based SLA tracking with dashboard metrics and breach visibility
  • GitLab on-prem escalation boundaries for issue creation and status sync
  • Master data modules for products, business units, tags, statuses, and clients